Our priority at konwedamedical.com is to provide prompt and dedicated service. Our goal is to ensure your order is delivered swiftly. Typically, orders are processed within 1-3 business days, excluding weekends and holidays.

Please note that we only ship to the continental United States and mainland China. Orders from the United States will be shipped directly from our US warehouse (Fulfilled by Amazon), while orders from China will be shipped from our Chinese warehouse.

Refer to the table below for estimated shipping costs and delivery times. Please allow up to 3 business days for processing and handling.

Note:

1. The delivery time listed above is for reference only. Actual delivery time may vary. We will try our best to deliver the items as soon as possible.

2. Currently, we do not deliver to APO, FPO & DPO addresses, and the states of Alaska and Hawaii.

3. In the event that the US warehouse is out of stock, we will proceed to ship the order from our Chinese warehouse to the United States after receiving customer confirmation. This process typically takes 7-12 working days.

Track your order by Tracking Center.

TAXES & IMPORT DUTIES

Sales tax is not included in the price stated on our website. When you checkout, the website system will automatically calculate taxes based on the customer's country and region, and the rates may vary.

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders already packed or shipped cannot be canceled.

COVID-19 STATEMENT

Due to the global impact of the coronavirus (COVID-19), shipping delays are expected worldwide. Konweda prioritizes the safety of our customers and takes all necessary precautions in handling and distributing our products during this pandemic. Our medical team will provide regular updates regarding your order as new information becomes available. We apologize for any inconvenience caused and appreciate your understanding. If you have any questions or concerns regarding your order, please contact us at service@konwedamedical.com.